['Privacy Policy\n\nAt Willow & Thorn Books Ltd., protecting your privacy is a priority. This privacy policy explains how personal information is collected, used, and safeguarded when you use our online platform and related services. By using our site, you agree to the practices described here.\n\nInformation We Collect \nWe collect personal information that you provide directly when you place orders, register for events or workshops, subscribe to newsletters, or communicate with us. This may include your name, address, phone number, email address, and payment details required to process transactions. \nWe also collect data automatically through your interaction with our site, such as IP addresses, browser type, and browsing behavior, to enhance user experience and improve our services.\n\nUse of Personal Data \nYour information is used to: \n- Process and fulfill your orders, including delivery and payment. \n- Manage event registrations and workshop participation. \n- Communicate relevant updates, offers, and information about our products and services. \n- Improve our online platform, troubleshoot issues, and analyze usage patterns. \n- Comply with legal obligations and protect the rights and safety of our company and users.\n\nData Sharing and Disclosure \nWe do not sell or rent your personal information. Personal data may be shared only with trusted third-party service providers involved in order fulfillment, payment processing, and event management, under strict confidentiality agreements. We may disclose information if required by law or to protect our legal rights.\n\nData Retention \nWe retain your personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, your information is securely deleted or anonymised.\n\nYour Rights Under GDPR and Other Laws \nYou have the right to access, correct, or delete your personal information held by us. You may also object to or restrict certain processing activities and request the transfer of your data in a portable format. To exercise your rights or for any privacy-related inquiries, please contact us at our company address provided below.\n\nSecurity \nWe implement industry-standard measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.\n\nCookies and Tracking Technologies \nOur platform uses cookies and similar technologies to enhance your browsing experience, remember preferences, and collect analytics data. You can control cookie settings through your browser, but disabling cookies may affect site functionality.\n\nChildren’s Privacy \nOur services are not intended for children under the age of 16. We do not knowingly collect personal information from minors without parental consent.\n\nChanges to This Privacy Policy \nWe may update this policy from time to time to reflect changes in legal requirements or service practices. Updates will be posted prominently on our platform with revised effective dates.\n\nContact Information \nIf you have questions or concerns regarding your privacy or this policy, please contact: \n\nWillow & Thorn Books Ltd. \n52 Chiswell Street, Second Floor, \nLondon, Greater London, EC1Y 4SA \nUnited Kingdom\n\nPhone: +44 20 7839 7995 \n\nWe appreciate your trust in allowing us to serve your literary needs. Your privacy matters to us.', 0.0011464000000000001, 'gpt-4.1-mini']