Terms and Conditions

Welcome to Willow & Thorn Books Ltd. These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing this website and/or purchasing our products, you accept these terms in full. If you disagree with any part of these terms, please do not use our website or services.

1. Company Information

Willow & Thorn Books Ltd.
\n52 Chiswell Street,
\nSecond Floor,
\nLondon, Greater London,
\nEC1Y 4SA,
\nUnited Kingdom

2. Our Services

Willow & Thorn Books Ltd. specialises in new and used book sales, rare and antique book sourcing, book signing events, literary workshops, and provides online order and delivery services throughout the United Kingdom.

3. Use of Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else\'s use and enjoyment of this site. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.

4. Ordering and Payment

All orders placed through our online store are subject to acceptance and availability. We reserve the right to reject or cancel any order for any reason, including but not limited to product availability or pricing errors.

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• Prices are subject to change without notice.
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• Payment must be made in full before dispatch of goods.
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• All transactions are processed securely, but we do not accept liability for any loss or damage arising from online payment systems.
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5. Delivery

Delivery options and estimated times will be provided at checkout. While we strive to meet delivery estimates, delays may occur and Willow & Thorn Books Ltd. cannot be held responsible for shipping delays beyond our control.

6. Returns and Refunds

Returns of goods are accepted under the following conditions:

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• Items must be returned within 14 days of receipt unless otherwise agreed.
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• Books must be in the same condition as received, with all original packaging intact.
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• Rare, antique, or special order books may not be eligible for return without prior approval.
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Refunds will be processed upon receipt and inspection of the returned item(s). Delivery charges are non-refundable.

7. Intellectual Property

All content on the website, including text, images, logos, and trademarks, remain the intellectual property of Willow & Thorn Books Ltd. You may not reproduce, distribute, or use any part of this content without our prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, Willow & Thorn Books Ltd. will not be liable for any indirect, incidental, special, or consequential damages arising from using our website or buying our products.

9. Privacy and Data Protection

While this document does not detail our full privacy policy, please be assured that we govern personal data in accordance with applicable data protection laws. Your personal data is used solely for processing orders and communication related to your purchase. For more information, please refer to our Privacy Policy on the website.

10. Changes to Terms

Willow & Thorn Books Ltd. reserves the right to amend these Terms and Conditions at any time. Changes will be published on this page and apply immediately upon posting.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in London.

12. Contact Information

If you have any questions about these Terms and Conditions, please write to us at our office: